Vulnerability Note VU#543310

ManageEngine ServiceDesk directory traversal vulnerability

Overview

ManageEngine ServiceDesk contains a directory traversal vulnerability which may allow a remote, unauthenticated attacker to obtain sensitive information.

I. Description

ManageEngine ServiceDesk Plus 8.0, and possibly prior versions, contains a directory traversal vulnerability in the FileDownload.jsp page caused by an input validation error when handling requests. Additionally, ServiceDesk Plus 8.0 fails to verify that requests to the FileDownload.jsp page originate from an authenticated user. An unauthenticated attacker can exploit these vulnerabilities via directory traversal specifiers sent in a specially crafted request to the FileDownload.jsp page.

II. Impact

A remote unauthenticated attacker could obtain sensitive information.

III. Solution

Apply an Update

ManageEngine recommends users update to ManageEngine Service Desk Build 8012 or later.

Vendor Information

Vendor	Status	Date Notified	Date Updated
Zoho	Affected	2011-05-16	2011-06-22

References

http://www.manageengine.com/products/service-desk/service-packs.html

Credit

Thanks to Keith Lee Yong Ming for reporting this vulnerability.

This document was written by Jared Allar.

Other Information

Date Public:	2011-06-21
Date First Published:	2011-06-27
Date Last Updated:	2011-06-27
CERT Advisory:
CVE-ID(s):
NVD-ID(s):
US-CERT Technical Alerts:
Severity Metric:	2.43
Document Revision:	10